Interpersonal Skills and Self Development
Professional Diploma in emotional intelligence: Master your emotions
Duration: 1-3 days
Overview
Learning Objectives
A training on how to identify one’s emotions and control them, how to identify others’ emotions and manage them and, finally, how to establish long lasting personal and professional relationships. By observing people’s maladaptive behaviors and emotions, we can get a better understanding of their negative thoughts and thinking. This is true for all age categories, all genders, and cultures. This lack of emotional control is what brings us most of our problems in life, both personally and professionally. This course helps solve the problem of emotional mastery.
- Learn how to differentiate types of emotions (e.g. happiness, sadness, joy, anger, etc) and between categories of emotions (adaptive versus maladaptive);
- Receive insights on how to manage emotions;
- Enhance and maintain honest and meaningful relations.
For more information on this training domain
Certificate in Emotional Intelligence
Duration: 2-10 days
Overview
Learning Objectives
The ability to identify, understand, and choose how we think, feel, and act shapes our interactions with others and the understanding of ourselves. It allows us to set priorities and drives our daily actions. This course uses exposure, experiential learning, individual and team activities, plus practical examples, with the purpose of teaching participants how to consciously manage and identify negative and positive emotions to solve different situations that might arise. Social emotional competencies can be used to steer a team’s energy towards the agreed goals.
- Understand and develop resilience in individual assets and social & community resources;
- Gain insights on the relationship between beliefs and emotions;
- Develop the ability to change behaviours, and grow competencies around life skills (e.g. time management, social networking, personal understanding, active citizenship, etc.).
For more information on this training domain
Certificate in Personal Management
Duration: 3 days
Overview
Learning Objectives
The aim of this course is to help participants become more efficient and effective in managing their life. Participants will explore various time management skills and stress management techniques to get better control and have a more positive impact on their life at both the professional and social level.
- Understand how to set priorities according to objectives, planning, and time management;
- Acquire information about assertive communication and the transactional analysis model;
- Learn about concepts like emotional intelligence, stress management, and self-motivation.
For more information on this training domain
Certificate in Personal Branding: Reveal Your Why and Tell Your Story
Duration: 2 days
Overview
Learning Objectives
This course will bring about important identity questions that allow you to draft your “why statement” and deliver it to multiple audiences. The personalised approach is comfortable yet challenging, made to reflect your goals and help you succeed at the highest level.
- Learn how to express your ideas and feelings in an open, honest, and direct manner;
- Take responsibility for yourself and your actions without judging or blaming other people;
- Handle conflict, seek compromise, and demonstrate confidence in professional and personal relationships.
For more information on this training domain
Certificate in Business etiquette
Duration: 2 days
Overview
Learning Objectives
This course explains how to deal with customers in a professional and courteous manner. In addition, it highlights how to interact with customers in term of dress code, speaking, and presentation of personal and professional identities. Specifically, it addresses how to present a business card, dress for success, and leave a positive and professional impression.
- Learn how to introduce oneself in a professional manner;
- Understand appropriate etiquette for open environments;
- Acquire the fundamentals of the dress code and learn how to dress for success.
For more information on this training domain
Acquire the fundamentals of the dress code and learn how to dress for success.
Duration: 2 days
Overview
Learning Objectives
This course presents the core concepts of business ethics and their implications on employees and organisations. It emphasises how to handle unethical business situations and how to report them. Furthermore, this course stresses the importance of honesty, truthfulness, justice, equity, integrity, and respect. In addition, it emphasises how to handle and manage unethical situations, specifically in relation to line managers and supervisors.
- Understand the principles that govern relationships between employees and their employer;
- Learn how to practice one’s own job in an ethical and professional way;
- Examine the role of ethics in various management-employee interactions and peer relationships.
For more information on this training domain
Certificate in Building Positive Relationships at Work
Duration: 2 days
Overview
Learning Objectives
This program is recommended for employees, managers, and even business owners, preferably letting them learn together in the same program to share knowledge and achieve better results. The program will be delivered using facilitation, coaching, and exercises, and based on practicing every coaching knowledge element. This program is designed to help participants understand the importance of building positive relationships and practice behaviors that cultivate strong relationships.
- Learn how to work with difficult team members and recognize behaviors that disrupt team effectiveness;
- Understand the different types of work relationships and build trust and respect;
- Cultivate diplomacy and tact.
For more information on this training domain
Certificate in Stress management
Duration: 2-4 days
Overview
Learning Objectives
Pressure is a part of everyday life and can be motivating. However, when pressure builds up to the point where an individual feels and perceives that they can no longer cope, it results in stress. There are many factors that can cause stress. These can impact behaviour and productivity in a way that influences others beyond your team. It is therefore important to develop solutions to identify and manage stress within your team. It is also important to harness the power of emotions so as to motivate those you are leading.
- Understand burnout and the predictors of stress related to personal and professional activity;
- Develop the capacity to control the factors that determine stress;
- Develop healthy coping mechanisms.
For more information on this training domain
Certificate in Time & Stress Control
Duration: 2 days
Overview
Learning Objectives
Employees often suffer from work-related stress and find themselves wasting time as a result. Failing to tackle these negative issues can negatively impact business operations. The aim of this course is to help participants become more efficient and effective in managing their life. Participants will explore various time management methods and stress management techniques to get better control over their schedules and have a more positive impact over their life at the professional and social levels.
- Understand how to define time and stress, and their components;
- Learn how to prioritise tasks and activities in ‘steps’ fashion;
- Delegate effectively for better time management and learn how to set goals and objectives.
For more information on this training domain
Certificate in Time Management
Duration: 2 days
Overview
Learning Objectives
The concept of “time management” is translated into efficient time management, according to the set priorities. Time management refers to doing as many things in the smartest way possible, meaning, in the shortest time.
- Understand the methods of managing time and resources by applying simple life principles;
- Learn efficient and proven methods of managing time and resources and ways to prevent and solve postponement behaviors;
- Accept and initiate changes regarding how to manage personal and organisational time in setting priorities.
For more information on this training domain
Certificate in Management of Meetings
Duration: 2 days
Overview
Learning Objectives
The modern act of leading requires a permanent exchange of information. Senior managers spend most of their working time communicating or in meetings. The meeting is the most frequent management method used by a manager, the quality of which slightly influences the overall quality of management, because it is directly involved in the exercise of managerial functions: anticipation, organization, coordination, motivation – training and control – evaluation.
- Understand the importance of meeting efficiency and improve organisational abilities;
- Understand and apply the principles of efficient meetings;
- Plan and lead effective meetings and improve the skills of assessing the outcome of meetings.
For more information on this training domain
Certificate in Critical and Creative Thinking
Duration: 2 days
Overview
Learning Objectives
The traditional think does not pay-off anymore in today’s turbulent business environment. This course covers all the important thinking approaches. After understanding the thinking mechanisms, methods and tools of creative and critical thing will be provided and practiced from the most mundane situations to the most midcult or unusual ones. In addition, participants in this course shall practice different methods of creative and critical thinking in order to effectively generate effective and workable output.
- Determine the benefits of critical and creative thinking at work;
- Apply critical and creative thinking methods in various personal or work-related situations;
- Practice thinking in non-conventional ways by thinking out of the box and utilising the ‘what if’ approach.