Sales and Customer Service

The world of banking has become increasingly competitive and increased regulation, margin pressures, and the drive to digital and more demanding customers. This means it has never been more important to maximise results from every customer interaction. The course will enable attendees to better understand the pace of change around them and equip them with a far greater understanding of customer behaviour, enabling them to help customers “buy” their products and services.

We believe that understanding our own personality and how it impacts our negotiation style can be of real value. This experiential learning program will be run on a highly interactive basis. We will go over the “theoretical” part first, then emphasize the skills of negotiation in industry-based role-play and case studies.

The way in which procurement is achieved today is more and more complex, which is why the direct sales advisory approach must adapt to the potential clients’ change in behaviour. This course presents a structured approach to direct sales by identifying and correlating the sales model (of the seller) with the acquisition model (of the client).

The RETAIL Sales Techniques Program is designed to facilitate the connection between the company’s objectives and the needs of sales personnel. Starting from everyone’s desire to develop, continuing with the understanding of your own communication style and integrating this style in the selling process, this course can provide a fresh start for any sales professional.

Being a leader means coming to the aid of your subordinates when they need it – this requires a great degree of mental fortitude, as well admitting to expose your more vulnerable side. Such a character is built in time, through experience and knowledge gains. Our Sales Leadership Course was designed to combine knowledge with experience, giving sales managers the understanding they need to ease their work.

This course is designed for both those just starting their sales journey, as well as those who have ventured on the beaten path and want to revisit it, to learn things they might have overlooked. Our 2-day program offers participants the chance to evaluate their sales style, structure their sales call, learn about best practice examples and by the end of it all, build a sales style that best fits them.

This three-day skills workshop aims to provide participants with the advanced skills they need to identify, develop, and solve clients’ business needs. It focuses on techniques for building, maintaining, and extending the relationship of trust and mutual benefit with clients from the moment you plan the initial contact call, all the way through reaching long-standing accounts.

Focusing on the performance management dimension, the course starts with defining and discussing the importance of excellent customer service, identifies what customers expect, and how service providers adapt their own behavior accordingly. During the course, we emphasize how to handle a customer’s problems by leaving a professional impression.

This training course will provide participants with a set of tools to handle the most demanding negotiation professionally. By working on a carefully chosen array of cases, participants will learn how to enhance participants analytical skills and build their intuition, both of which are prerequisites for successful negotiations. The course will also show participants how to use these tools to make the most out of situations participants may face, whether in your professional or personal life.